Please send a email to support@womierkeyboard.com as soon as possible if you would like to cancel your order, once an order is shipped, we are unable to cancel it at this time.

We ship in-stock items within 2 business days. For pre-orders, please refer to the product page for the expected shipping date.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Currently, we ship to countries and regions listed here: Check the list. Please consult support@womierkeyboard.com if yours is not listed. Shipping costs will apply, and will be added at checkout.

DHL Expedited shipping is not available for P.O. boxes, APO/FPO addresses, remote areas such as Alaska and Hawaii, and offshore addresses such as Puerto Rico and Guam.

We provide free standard shipments to most countries and regions for orders over $50 USD (Package weight ≤ 3kg). Please be aware that the $50 USD here refers to the total amount actually paid by a customer after applying any kind of discount coupon. 

Standard shipping cost for orders less than $50 USD (Package weight ≤ 3kg)

• FREE -  Ship to Japan, Australia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Indonesia
• $3.99 USD - Ship to Brunei, Hong Kong SAR, Israel, Russia, Saudi Arabia, South Korea, Taiwan, U.A.E.
• $5.99 USD - Ship to countries and regions in North America, South America, and Europe
• $9.99 USD - Ship to remote Areas (Alaska, Hawaii, Puerto Rico, Guam, Colombia, etc.)

We'll charge extra shipping fees if your package is more than 3KG, please contact support@womierkeyboard.com for shipping fee calculation.

Once your order is placed, products in stock will be handled within 2- 3 business days, for Pre-orders/Group Buys, please check the product page for a specific shipping date. 

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Order Tracking.

• If you live in South Korea, please provide us with your Personal Customs Clearance Code. The personal code must match the person's name and phone number on the shipping details you filled out. If you have no idea what the personal customs clearance code is, please kindly check here. 
• If you live in Taiwan, please provide us with your personal tax code number in the note (The number starts with an English character and 9 digits followed after). 
• If you live in Brazil, the personal customs number or CPF is required for both free shipping and Expedited shipping. Please leave it at checkout.
• Please fill in all the shipping information in English. We will email you if it requires the info in your language.

Return requests of products purchased directly from www.womierkeyboard.com can be accepted within 7 days after the product has been delivered.

To return a product, all items for return should be unused and maintain their original condition with all of the original packaging, parts, and accessories. The customer shall be responsible for and prepay all shipping charges and assume all risk of loss or damage to the product while in transit to Womier. 

Once the product is received and meets the requirements listed above, a refund will be issued to the original method of payment less the original shipping charge and 4% processing fee charged by Shopify. Please allow 15 business days for the refund to be processed. 

We offer 1-year limited warranty services against defects in products and accessories. Warranty coverage begins at the time the consumer purchases the product and is non-transferable. A receipt or proof of purchase is required to claim the warranty. 

If the product has any performance or quality problem (non-artificial damage) within 7 days after the product has been delivered. Please contact us immidiately and we will send over a new replacement unit or issue a refund at the customer’s preference.

*The information provided here is an overview. For specific situation please contact us.

1. Make sure the physical power switch is set to 2.4G or Bluetooth mode.
2. If it still doesn't respond, open the case and firmly re-seat the cable connecting the PCB to the battery (this resolves the majority of "dead" units).
3. If the issue remains, contact us for further support.

1. Press FN + H to turn off the ultra-low-latency mode (this fixes most double-input issues).
2. If it continues, remove the faulty switch, check its pins, and test with a spare switch.
3. If an entire row (e.g. the F-keys) fails, it usually indicates a PCB issue — please contact us.

1. You likely pressed a shortcut that switched the keyboard into Mac mode.
2. Hold FN + M (or your model's system-switch shortcut) for 3–5 seconds.
3. Wait for the indicator light to blink, confirming it has returned to Windows mode.

1. Press FN + Z to disable the composite indicator light (rule out a battery-level reminder).
2. Press FN + ESC to reset the keyboard.
3. If reset doesn't help, please contact us with a short video.

1. Always use VIA in wired mode.
2. Hold FN + Right Shift to clear the keyboard cache, then reconnect.
3. Import the latest V3 JSON firmware file.
4. If you see a "1K limit" error, simplify your macro code.

1. Hold FN + 4/R (depending on model) to force re-pair the 2.4G connection.
2. If wake-up fails, update the firmware to the latest version.
3. If the layout is wrong, hold FN + M for 3 seconds to switch back to Windows mode.

1. Open the dedicated web driver for your keyboard.
2. Increase the deadzone to 0.3 mm or more — this resolves abnormal triggering.

1. Confirm the power switch is on and the cable is properly connected.
2. Open the case, disconnect the battery-to-PCB connector for 10–20 seconds, then reconnect it.
3. If it still won't charge, contact us for a battery replacement.