How much shipping fees should I pay?

For standard shipping, we usually will charge as the chart below. We provide free standard shipments to most countries and regions for orders over $50 USD (Package weight ≤ 3kg). Please be aware that the $50 USD here refers to the total amount actually paid by a customer after applying any kind of discount coupon. 

• Shipping rates for orders less than $50 USD (Package weight ≤ 3kg). DHL Expedited shipping is not available for P.O. boxes, APO/FPO addresses, remote areas such as Alaska and Hawaii, and offshore addresses such as Puerto Rico and Guam.

Countries and Regions	Standard Shipping Cost (7-15 Days)	Extra Cost for DHL Expedited Shipping (3-7 Days)
Japan, Australia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Indonesia	FREE	$19.99 ~ 29.99USD
Brunei, Hong Kong SAR, Israel, Russia, Saudi Arabia, South Korea, Taiwan, U.A.E.	$3.99 USD	$19.99 ~ 29.99USD
For countries and regions in North America, South America, and Europe	$5.99 USD	$19.99 ~ 29.99USD
Remote Areas (Alaska, Hawaii, Puerto Rico, Colombia, etc.)	$19.99 USD	/

• Shipping costs for Canada (Including DHL option), Brazil, Israel (Not including DHL options)

Package Weight	Standard Shipping Cost (8-15 Days)	Extra Cost for DHL Expedited Shipping (3-7 Days)
0 - 1kg	FREE	$29.99USD
1 - 2kg	$12.99 USD	$29.99USD
2 - 3kg	$19.99 USD	$29.99USD
More than 3kg	Please contact us for shipping fee calculation	Please contact us for shipping fee calculation

• Shipping costs by weight for orders over $50 USD:  

Package Weight	Standard Shipping Cost (8-15 Days)	Extra Cost for DHL Expedited Shipping (3-7 Days)
0 - 3kg	FREE	$19.99 ~ 29.99USD
More than 3kg	Please contact us for shipping fee calculation	Please contact us for shipping fee calculation

 

What countries and regions do you ship to?

Currently, we ship to countries and regions listed below, please consult support@womierkeyboard.com if yours is not listed.

• Asia: Hong Kong, Israel, Russia, Indonesia, Taiwan, Brunei, Singapore, Japan, Saudi Arabia, Thailand, Turkey,  Philippines, Vietnam, Korea, Malaysia
• America: United States, Canada, Mexico, Colombia, Brazil, Chile
• Oceania: New Zealand, Australia
• Europe: United Kingdom, Hungary, Greece, Spain, Slovenia, Cyprus, Sweden, Portugal, Malta, Romania, Luxembourg, Lithuania, Latvia, Croatia, Czech Republic, Netherlands, Finland, France, Germany, Denmark, Poland, Belgium, Bulgaria, Austria, Estonia , Ireland, Italy

Fill in your city and zip code and try to match it with DHL's system, we can only ship if your address is accepted by DHL system, fill in where ever a place as shipping origin is fine if necessary.

• For Brasil: We are required to provide either your CPF (format: xxx.xxx.xxx-xx) or company’s CNPJ (format: xx.xxx.xxx/xxxx-xx). Otherwise, we’re not allowed to ship out your parcel.)
• For Korea: We require your personal customs code as per request by the Korean customs clearance & your real name in Korean. Put this in your order note.
• For Taiwan: We require your personal customs code, and please fill your shipping address in Chinese (including your real name in Chinese).
• For Spain: we can't ship to Balears Province, Las Palmas, and Santa Cruz de Tenerife. We can't ship to any island address in Europe.

When will my orders be shipped out?

Once your order is submitted and paid, the in-stock products will be shipped out within 2- 3 business days and upload the tracking number ASAP, for Pre-Orders/Group Buys please check the product page for a specific shipping date. 

How long does it take to deliver my order?

Normally, the standard shipping will take about 8 - 15 business days except for a few remote areas. We provide an expedited shipping option for certain countries and areas which will add extra cost to your orders. Expedited shipping will be delivered by DHL, it normally will take 3 - 7 business days except for a few remote areas. For specific situations please consult us.

(the time of delivery depends on local delivery speed and customs clearance, which we cannot fully control. Here are the ETA vary by destination:)

How do I track the shipping status of my orders?

We will upload the tracking number to your order once it is shipped and you can track the shipping status on Track My Order.

Do I have to pay import tax or customs fees?

Yes. Please be aware that VAT is included in your orders (excluding Europe) but there may be extra import duty or customs fees due to the policy of different countries. Please check the local regulation of customs duties first and customers need to take care of it by themselves. 

Additional notice about shipping

This is the client’s responsibility to help for successful order delivery. There are several situations that the parcel will be returned to the shipping company’s country of origin warehouse:

1. We will contact the client ASAP once we receive any notification from our shipping company that your parcel is stuck in the customs due to any custom clearance reasons. If the client does not provide any necessary information within 48 HOURS that is required by the customs (such as tax payment) in a timely manner. The parcel will be returned to the shipping company’s country of origin warehouse. If the client wants to re-ship the parcel, you may need to pay an additional fee (according to the bill from our shipping company). If you decided not to get the parcel at your own discretion, you may need to carry the burden for return shipping cost (according to the bill from our shipping company). We will refund retail price(not included extra shipping cost if paid when you placed your order) after the deduction of the return shipping cost.

2. We will contact the client ASAP once we receive any notification from our shipping company that either delivery address or phone number is incorrect. However, if the client does not reply to our inquiry promptly, it will lead to the failure of the parcel delivery. The client may need to carry the burden of additional cost for re-delivery.

3. After customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.

4. If it appears as "Delivered" on courier's website (e.g.: DHL) for more than 1 (one) month, the delivery details on courier's website will be deleted. The courier will not provide any compensation to us for these order, that's why we can't provide any refund if the client does not inform us to investigate the parcel via email 1 (one) month after it has been "Delivered" on courier’s website.

5. To avoid return of shipment, customers are required to provide full name in the information form. The cost of the return will be the responsibility of the customers if the name in the form is incomplete.